Refund Policy
At QU-BIX, we are dedicated to delivering personalized one-on-one tutoring that supports meaningful academic growth and a positive learning experience. We understand that educational needs and circumstances can change, and we aim to approach cancellation and refund requests with fairness, transparency, and understanding.
Cancellation Procedure
If you decide that your tutoring plan is no longer the right fit, you may request a cancellation by contacting our support team in writing. To help us review your request efficiently, please provide your registered account details along with any relevant information about your enrollment or learning plan.
Refund Calculation
Refund requests are considered for the unused portion of an active tutoring package. Any eligible refund amount will be calculated based on the remaining sessions or validity period that has not yet been used at the time the request is received and reviewed. Sessions that have already been completed, attended, scheduled and delivered, or otherwise utilized cannot be refunded.
Administrative Fees
Because every learning plan involves tutor allocation, academic planning, onboarding, scheduling, and administrative support, approved refunds are subject to a 25% administrative fee based on the original amount paid. This helps cover the resources invested in preparing and managing personalized tutoring services.
Session Rescheduling & Cancellations
To ensure fairness for students and tutors alike, we request at least 24 hours' notice for session cancellations or rescheduling. Sessions cancelled with less than 24 hours' notice, missed sessions, or no-show appointments may be considered utilized and may not qualify for refund or replacement.
Processing Timelines
Where a refund is approved, the amount will generally be returned to the original payment method used during purchase. Refunds are typically processed within 7 to 10 business days, although actual processing times may vary depending on your bank, card issuer, or payment provider.
Non-Refundable Products & Promotions
Certain plans and promotional offers are designed as introductory or short-term learning experiences and are therefore not eligible for refunds. These may include Trial Sessions, Trial Packages, One-Month Plans, Hourly Tutoring Plans, discounted promotional packages, and special offers unless otherwise stated at the time of purchase. Any unused sessions included within these plans must be used within the validity period specified during enrollment and may expire if not utilized.
Exceptional Circumstances
We recognize that exceptional circumstances may occasionally arise. In such situations, QU-BIX may review requests individually and, where appropriate, work toward a reasonable resolution that reflects the interests of students, families, tutors, and scheduled learning commitments.
Supportive Resolutions
Our priority is always to create a rewarding and valuable learning experience. If you have concerns about your tutoring program, we encourage you to reach out to our support team. Many concerns can often be resolved through schedule adjustments, tutor matching reviews, or learning plan modifications that better align with your educational goals.
For assistance with cancellations, refunds, or questions regarding your tutoring plan, please contact us.